We’re Here to Help


We’re glad you’re here to learn more about your HYBRID grill! If you have general questions about operating your grill or setting it up for the first time, please click through our easy to use Startup Guide, or download the Owners Manual for more information than you’ll ever need to know:

FAQs

If you wish to cook or bake with wood pellets, you will need to have a 120v, grounded outlet available. If you simply wish to cook with the gas, then no power is needed.
Yes, the wood pellets will add a great wood fired taste while the gas burners can be used for a fast sear at the same time.
Temperature range: 120F-600F
Grilling Surface: 650 Square Inches
BTUs: 32,000 Btu/hr
Unit Weight: 206 lbs
Dimensions Closed: 38″x45″x25″D
Dimensions Open: 61″x59″x28″D
Yes, but there needs to be gas connected in order for the automatic ignition to function.
Yes, but keep in mind if you wish to change the flavor/type of wood it will take some time for the pellets inside the auger tube to be used up before the new flavor kicks in.
Yes, the grill will ship with a variety pack of cooking pellets. The pellet auger will also be primed and ready so that you can begin cooking immediately upon arrival. (Propane tank not included)

Contact Us

If you would like to speak to a human being from our Black Earth customer service family, please call:
1.855.234.1373

If you would like to have a human being from our Black Earth customer service family respond to your specific inquiry via email, please contact us at help@blackearthgrills.com